Terms of Service

Effective Date: January 21, 2026

Last Updated: January 21, 2026

Document Version: 1.0

1. Agreement and Acceptance

By accessing, browsing, or using the PropAsia Platform (web and mobile applications), you agree to be bound by these Terms of Service ("Agreement," "ToS," "Terms") and all applicable laws and regulations. If you do not agree to these Terms, please do not use the Platform.

1.1 Scope

These Terms apply to:

All users of propasia.com and related subdomains
Mobile applications (iOS and Android)
All services offered by PropAsia Pte. Ltd. ("Company")
All content, features, and functionality

1.2 Age Requirement

You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use this Platform. If you are between 13-18 years old in EU or equivalent jurisdiction, you must have parental/guardian consent.

1.3 Account Responsibility

You are responsible for:

Maintaining confidentiality of login credentials
All activities under your account
Informing us of unauthorized access
Accepting all risks of unauthorized access

1.4 CRITICAL DISCLAIMER: Foreign Ownership

IMPORTANT NOTICE FOR NON-RESIDENTS: Real estate laws in Southeast Asia (particularly Thailand, Vietnam, and Philippines) strictly regulate foreign land ownership. In many cases, foreigners cannot own land freehold.

Condominiums: Foreigners may typically own condo units (freehold) subject to foreign quota limits (e.g., 49% in Thailand).
Land: Foreigners generally cannot own land directly.

Users are solely responsible for verifying their legal eligibility to buy property. Propasia is not liable for deposits lost due to legal ineligibility.

1.5 AI Content Disclaimer

Some property descriptions and translations on the Platform may be generated or enhanced by Artificial Intelligence (AI). While we strive for accuracy, AI content is for convenience only and must be verified by the seller/buyer.

2. Registration and Account

2.1 Registration Requirements

To create an account, you must provide:

Legal name
Valid email address
Phone number
Verified identity (government-issued ID for certain features)
Accurate and complete information
Current mailing address

Accuracy Commitment: You warrant all information is truthful and complete.

2.2 Account Types

Buyer/Tenant Account:

Browse and inquiry about properties
Schedule viewings
Save properties to favorites
Receive market updates and recommendations

Seller/Landlord Account:

List properties
Manage inquiries and offers
Schedule buyer viewings
Access analytics and reports
Standard account features

Real Estate Agent Account:

List properties on behalf of clients
Manage multiple property listings
Access advanced analytics
Priority support
Verification and certification required

Corporate/Institutional Account:

Multi-user access
Administration panel
Team management features
Custom reporting

2.3 Registration Process

Email verification required
Phone verification via SMS or call
Identity verification for sellers/agents
KYC/AML compliance for financial features
Optional: Social media integration (Google, Facebook, Apple)

2.4 Account Restrictions

Prohibited:

Minors under legal age
Individuals in sanctions jurisdictions
Users with prior account termination
Those involved in fraud or illegal activity

Verification Rights: We may require additional verification at any time to comply with regulations or prevent fraud.

3. User Conduct and Prohibited Activities

3.1 Prohibited Conduct

You agree NOT to:

Illegal Activities:

Violate any local, state, national, or international law
Engage in money laundering or terrorist financing
Commit fraud, forgery, or falsification
Engage in bribery or corruption
Violate sanctions or export control regulations

Platform Misuse:

Upload malware, viruses, or harmful code
Attempt unauthorized access to systems
Disrupt service availability or integrity
Reverse engineer or modify Platform code
Scrape or automate data collection
Create multiple accounts to manipulate listings

Intellectual Property Violation:

Infringe copyrights, trademarks, or patents
Upload copyrighted content without permission
Violate publicity or privacy rights
Plagiarize or misappropriate content

Deceptive Practices:

Provide false or misleading information
Impersonate other individuals or organizations
Create artificial demand or supply
Manipulate pricing or market conditions
Post misleading property descriptions

Harassment and Abuse:

Send threatening, abusive, or harassing messages
Engage in discriminatory conduct
Publish private information without consent
Cyberbully or defame individuals
Create hostile environment

Transaction Violations:

Arrange transactions outside Platform
Avoid payment fees through off-platform deals
Engage in unauthorized lending/financing
Use platform for purposes other than intended

3.2 Consequences of Violation

Violations may result in:

Warning or suspension notice
Account suspension (temporary or permanent)
Content removal
Blocking from Platform
Cancellation of transactions
Legal action and damages
Cooperation with law enforcement

3.3 Appeals Process

If your account is suspended or terminated:

You will receive written notice with reason
You may submit appeal within 30 days
Email: appeals@propasia.com
We will review and provide decision within 14 days
Decision is final, no further appeal available

4. Property Listings and Descriptions

4.1 Listing Accuracy

Seller/Landlord Responsibility:

All property information is accurate and complete
Photos are of the listed property
Pricing is current and honest
Specifications are truthful
Legal status is correctly represented

Warrants:

You have authority to list the property
No fraud, misrepresentation, or deception
Property is in described condition
No liens, encumbrances, or claims undisclosed
Compliance with local real estate laws

4.2 Prohibited Listings

Cannot list:

Properties you don't own or have authority over
Stolen or illegally obtained properties
Properties with undisclosed liabilities
Properties violating zoning or regulations
Properties subject to court action or foreclosure (unless disclosed)
Fraudulent or scam listings

4.3 Property Removal

Propasia may remove listings that:

Violate these Terms
Are fraudulent or misleading
Contain illegal content
Harm other users
Violate local regulations
Receive multiple complaints

Notice: Removal notice will be provided with reason. Appeals available within 30 days.

4.4 Listing Duration

Free Listings:

30-day initial period
Auto-renewal every 30 days (if active)
Removal if inactive for 90+ days
Renewal requires updated property information

Premium Listings:

Duration per subscription tier
Auto-renewal on anniversary date
Cancellation available anytime with pro-rata refund

4.5 Property Content Guidelines

Photos and Videos:

Maximum 50 images per listing
Maximum 5 video files (5 GB total)
Formats: JPG, PNG, MP4, MOV
Professional photography encouraged
Virtual tours acceptable
Drone/aerial photography must comply with regulations

Descriptions:

Maximum 5,000 characters
Accurate and factual
No commercial spam or keywords stuffing
No third-party contact information (except verified agents)
No offensive or discriminatory language

5. Services and Features

5.1 Core Services

Property Search and Browsing:

Browse available listings free of charge
Advanced search filters
Property comparison tools
Saved favorites list
Market trends and analytics

Inquiry and Communication:

Direct messaging with sellers/agents
Request property viewings
Inquiry form submissions
Notification of similar properties
Communication history archived

Scheduled Viewings:

Schedule property viewings
Receive confirmations and reminders
Seller/agent calendar management
Viewing history and notes
Photo documentation allowed

Market Information:

Neighborhood data and trends
Market reports and insights
Price history and valuations
Demographic information
School and amenity information

5.2 Premium Services

Propasia Plus Subscription:

Ad-free browsing
Extended message history
Priority messaging response
Premium analytics access
Monthly subscription fee applies

Agent Professional Tools:

Unlimited listings
Advanced analytics dashboard
Lead management CRM
Branded property pages
Team management features
Annual subscription fee applies

Institutional Packages:

Customized features
API access (where available)
White-label options
Dedicated support
Custom pricing and terms

5.3 Service Limitations

No Availability Guarantees:

Platform provided on "as-is" basis
No warranty of uninterrupted service
Maintenance and updates may cause downtime
Scheduled maintenance: Sundays 2-4 AM UTC
Emergency maintenance without notice if necessary

No Transaction Guarantees:

We do not guarantee successful property sale/rental
No guarantee of buyer/tenant quality
No assurance of fair pricing
No obligation to complete transactions
Platform only provides connection, not transaction oversight

No Financing Services:

We do not provide mortgages or financing
Connections to lenders for informational purposes only
No endorsement or recommendation of specific lenders
Financing terms and approval subject to lender discretion

6. Payments and Fees

6.1 Listing Fees

Free Listings:

Standard listing at no charge
Limited to 10 active listings per account
Basic search visibility
Standard listing duration (30 days)

Premium Listings:

Enhanced visibility and placement
Cost: [To be determined]
Duration: 60-365 days (depending on tier)
Automatic renewal unless canceled

Featured Listings:

Top placement in search results
Cost: [To be determined]
Duration: 7-30 days
Multiple concurrent featured listings available

6.2 Subscription Services

Propasia Plus (Monthly):

Cost: [To be determined per region]
Renews monthly on anniversary date
Cancel anytime with 30-day notice
Pro-rata refunds not available for monthly plans
Auto-renewal unless disabled

Agent Professional (Annual):

Cost: [To be determined per region]
Renews annually on anniversary date
Cancel anytime (no refund of remainder)
Auto-renewal unless disabled 30 days before expiry

6.3 Payment Terms

Accepted Payment Methods:

Credit/debit cards (Visa, Mastercard, Amex)
PayPal
Local payment gateways (varies by region)
Bank transfer (for institutional accounts)

Payment Processing:

Processed by third-party payment processors
Payment information tokenized (not stored on Platform)
3D Secure authentication required
SSL encryption for all transactions

Tax and Fees:

All amounts exclusive of applicable taxes unless stated
Applicable VAT/GST added at checkout
Payment processor fees may apply
Regional currency conversion at current rates

6.4 Billing and Invoicing

Billing Period:

Billing cycle starts upon subscription initiation
Statements issued electronically
Invoices available in account portal

Payment Failure:

Multiple retry attempts for recurring payments
Account suspension if payment fails
Re-activation upon successful payment
Late payment fees may apply per jurisdiction

6.5 Refund Policy

Listing Refunds:

No refunds for single listings
30-day money-back guarantee for annual plans (minus processing fees)
Contact support@propasia.com for disputes

Subscription Refunds:

No refunds for partial months
Cancellation ends subscription at period end
Prepaid credits forfeited upon cancellation
Institutional agreements: Custom refund terms

Dispute Process:

Contact support within 30 days of charge
Provide transaction details and reason
We will review and respond within 7 days
Refund processed within 30 days if approved

7. Intellectual Property

7.1 Platform Ownership

Propasia Intellectual Property:

All Platform content is Propasia's exclusive property
Includes: code, design, graphics, layout, trademarks, logos
Protected by copyright and other intellectual property laws
All rights reserved worldwide

User License:

Limited, non-exclusive license to use Platform
License is personal and non-transferable
License terminates upon account closure
No right to sublicense

7.2 User Content

Your Content:

You retain ownership of property photos, descriptions, videos
Propasia receives non-exclusive, worldwide, perpetual license to use content
License includes: display, distribute, reproduce, modify as needed
License survives account termination

Usage Rights:

We may use content in marketing and promotional materials
We may create derivative works
We may license to partners or third parties
We may display content in search results, analytics, reports
Compensation: None unless separately negotiated

Rights Reserved:

You warrant you own or have rights to all content
You indemnify us for content infringement claims
You authorize us to remove infringing content

7.3 Restrictions

You may not:

Modify, copy, or distribute Platform code/design
Reverse engineer or decompile Platform
Sell, license, or sublicense Platform access
Create derivative works from Platform
Scrape, crawl, or data mine Platform content
Use automated tools to access Platform
Bypass security or access controls

8. Disclaimers and Limitations of Liability

8.1 Disclaimer of Warranties

"AS-IS" PROVISION:

THE PLATFORM AND ALL CONTENT, SERVICES, AND FEATURES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

SPECIFIC DISCLAIMERS:

No warranty of merchantability
No warranty of fitness for particular purpose
No warranty of accuracy or completeness of information
No warranty of uninterrupted or error-free service
No warranty of security or data protection
No warranty of third-party services or links
No warranty against viruses or harmful code
No warranty of property condition, value, or suitability

8.2 Accuracy Disclaimer

We do not warrant:

Accuracy of market data or valuations
Accuracy of property descriptions provided by users
Accuracy of historical pricing data
Accuracy of neighborhood or demographic information
Completeness of property listings
Quality of professionals or service providers

Users rely on:

Own investigation and due diligence
Independent appraisals and inspections
Legal and financial advice from qualified professionals
Professional home inspections
Title searches and legal reviews

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Propasia SHALL NOT BE LIABLE FOR:

Indirect Damages:

Lost profits or revenue
Lost data or files
Lost business opportunity
Lost goodwill or reputation
Consequential, incidental, special damages

Direct Damages Cap:

Total liability limited to fees paid by user in past 12 months
If no fees paid: Liability limited to $100 USD
Applies to all claims (contract, tort, negligence)

Exceptions (May Not Apply in All Jurisdictions):

Excluded: Fraud, gross negligence, willful misconduct
Excluded: Personal injury or death
Excluded: Infringement claims with third parties

8.4 Indemnification

You agree to indemnify and hold harmless Propasia from:

User breach of these Terms
User violation of applicable laws
User infringement of third-party rights
User-generated content claims
Third-party property damage or injury claims
Legal fees and costs resulting from above

Indemnification Process:

Notify Propasia in writing within 30 days of claim
Grant sole control of defense to Propasia
Cooperate fully in defense
Cover all reasonable attorneys' fees and costs

9. Third-Party Services and Links

9.1 Third-Party Content

External Links:

Platform may contain links to third-party websites
Links provided for convenience only
We do not endorse or control third-party sites
Third-party sites have separate privacy policies
Use third-party sites at your own risk

Third-Party Services:

Mortgage brokers and lenders
Insurance providers
Title companies
Inspection services
Moving companies
Property management services

No Responsibility:

We are not liable for third-party conduct
We are not responsible for third-party content
We do not verify third-party credentials
We do not guarantee third-party service quality

9.2 Embedded Services

Maps and Geolocation:

Google Maps integration (subject to Google's terms)
Location services (requires user permission)
Geolocation accuracy not guaranteed

Payment Processing:

Stripe, PayPal, and local processors
Payment terms subject to processor agreements
We process transactions on processor behalf

Analytics and Tracking:

Google Analytics for usage analysis
Third-party analytics vendors
Subject to their respective privacy policies

10. Data and Privacy

10.1 Personal Information

See separate Privacy Policy for:

Information collection
Usage of personal data
Data sharing practices
User rights and choices
Data security measures
Cookie policy
International data transfers

Incorporation by Reference: Privacy Policy terms are incorporated into these Terms and equally binding.

10.2 Account Data

Your Responsibility:

Maintain account information accuracy
Update information promptly
Provide truthful credentials
Report security breaches

Our Responsibility:

Implement reasonable security measures
Comply with data protection laws
Maintain data confidentiality
Respond to security incidents

10.3 Data Retention

Upon account closure:

Active data deleted from production systems within 30 days
Database backups purged within 90 days
Disaster recovery archives purged within 12 months (encrypted, access-controlled)
Legal holds extended if required by law or pending litigation
Transaction records retained per law (7 years for tax/AML compliance)

Technical Note: Backup systems operate on rotation cycles. During the retention period, your data in backups is encrypted (AES-256), access-controlled, and used only for disaster recovery purposes.

11. Dispute Resolution

11.1 Informal Resolution

Before Legal Action:

Contact us at disputes@propasia.com
Provide detailed description of dispute
Reference relevant transaction or listing
Include documentation and evidence
Await response within 15 business days
Good faith negotiation required

11.2 Mediation

If informal resolution fails:

Either party may initiate mediation
Select neutral third-party mediator
Each party bears own costs (mediator fees shared)
Mediation held in English or [Primary Language]
30-day timeline for mediation resolution
Non-binding but good faith participation required

11.3 Governing Law and Arbitration

Governing Law: This Agreement shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.

Primary Dispute Resolution - Singapore International Arbitration Centre (SIAC): Any dispute, controversy, or claim arising out of or relating to this Agreement, including its validity, interpretation, performance, breach, or termination, shall be resolved by binding arbitration under the Rules of the Singapore International Arbitration Centre (SIAC).

Arbitration Terms:

Seat of Arbitration: Singapore
Language: English
Number of Arbitrators: One (1) for disputes under USD $500,000; Three (3) for disputes above USD $500,000
Governing Rules: SIAC Rules (current edition)
Expedited Procedure: Available for disputes under USD $100,000
Confidentiality: All arbitration proceedings shall be confidential
Costs: Each party bears its own legal costs; arbitrator fees shared equally unless otherwise determined by the arbitrator

Why Singapore? Singapore is a neutral jurisdiction with a well-established legal framework, recognized for fair and efficient dispute resolution. SIAC is one of the world's leading arbitration institutions with international enforceability under the New York Convention (1958).

Exceptions to Arbitration: The following matters are excluded from mandatory arbitration:

Small claims court proceedings (where local jurisdiction mandates)
Intellectual property disputes requiring injunctive relief
Consumer protection claims where local law prohibits mandatory arbitration
Criminal matters or regulatory investigations

For EU/GDPR Users:

All statutory consumer protections under EU law apply
You retain the right to pursue legal action in your home state for consumer disputes
This arbitration clause does not limit your rights under GDPR

For Local Consumer Protection: Governing Law & Jurisdiction:

Choice of Law: Laws of the Singapore.
Exclusive Venue: Courts of Singapore, Singapore.
Arbitration: For commercial disputes, parties agree to arbitration under the Singapore International Arbitration Centre (SIAC) rules. for consumer disputes, such provisions shall not apply

11.4 Class Action Waiver

Where Permitted:

You waive right to pursue claim in class action
You waive right to jury trial
Claims must be pursued individually
Exception: Consumer protection laws may override

11.5 Statute of Limitations

All claims must be initiated within 2 years
Running from date of claim accrual
Exception: Legal holds or mandatory reporting

12. Modifications and Termination

12.1 Term

Account Duration:

Continues indefinitely until closure
Either party may terminate anytime
No penalty for termination (except ongoing obligations)

Subscription Services:

Continue for duration of subscription term
Auto-renew unless canceled 30 days before expiry
Cancellation processed immediately

12.2 Modifications to Terms

We may modify these Terms:

Upon 30-day written notice via email
Posted on Platform with "Last Updated" date
Continued use after modification = acceptance
Material changes require affirmative consent

Material Changes:

Changes to core services or fees
Changes to liability limitations
Changes to dispute resolution
Changes to user rights
Right to cancel within 30 days without penalty

12.3 Account Termination by User

You may close your account:

Log in to account settings
Select "Close Account" option
Confirm request via email link
Allow 30 days for processing
Data deleted per privacy policy

Obligations Survive:

Liability for pending charges
Obligation to remove illegal content
Confidentiality of platform information
Indemnification obligations
Restriction on account recreation

12.4 Termination by Propasia

We may terminate without cause:

30-day notice via email
Reason not required
Ongoing subscription pro-rata refund
Listing fees: No refund

We may terminate for cause:

Immediate termination for violations
No refund of any fees
Content removal
Account ban (permanent or temporary)
No notice required if security threat

Consequences:

Loss of access to account and listings
Forfeiture of pending listings
Removal of all content
Account ban prevents re-registration

13. Representation and Warranties

13.1 Company Representations

Propasia represents and warrants:

Valid business entity organized under applicable law
Authority to enter into and perform these Terms
Terms constitute binding and enforceable obligation
Not in violation of other agreements or laws
Has all necessary intellectual property rights

13.2 User Representations

You represent and warrant:

Have legal capacity to enter into these Terms
Not prohibited from using Platform under law
Not subject to sanctions or legal restrictions
All information provided is truthful and complete
Account holder is authorized to act on behalf of organization (if applicable)
Not using Platform for illegal purposes
Comply with all applicable laws in your jurisdiction

13.3 Agent/Seller Specific Representations

If listing properties, you represent:

Hold valid real estate license (if required by law)
Licensed to operate in listing jurisdiction
Authorized to list properties
Maintain professional liability insurance (if required)
Comply with all real estate regulations
Comply with fair housing laws and non-discrimination requirements

14. Foreign Property Ownership Disclaimer

⚠️ IMPORTANT LEGAL NOTICE

PROPASIA IS AN INFORMATION PLATFORM ONLY. WE DO NOT PROVIDE LEGAL, TAX, OR INVESTMENT ADVICE.

Foreign ownership of real property is heavily restricted or prohibited in many Southeast Asian countries. Before making any property purchase decision, you MUST consult with qualified local legal counsel.

14.1 Country-Specific Restrictions

🇵🇭 Philippines

Foreigners CANNOT own land (Philippine Constitution, Article XII, Section 7)
Exception: Condominium units (up to 40% foreign ownership per building)
Exception: Long-term lease (up to 50 years, renewable for 25 years)
Exception: Former Filipino citizens under RA 8179 (up to 1,000 sqm residential, 1 hectare commercial)

🇹🇭 Thailand

Foreigners CANNOT own land (Land Code B.E. 2497)
Exception: Condominium freehold (up to 49% foreign quota per building)
Exception: Investment under BOI promotion (minimum THB 40 million)
Alternative: Leasehold (up to 30 years, customarily renewed)
Alternative: Thai company structure (consult attorney - complex regulations)

🇲🇾 Malaysia

Restrictions on foreign ownership (National Land Code 1965)
Minimum purchase price: RM 1,000,000 - RM 2,000,000 (varies by state)
Prohibited: Malay Reserved Land, agricultural land, properties below state threshold
MM2H program: May provide additional ownership rights (subject to program terms)

🇰🇭 Cambodia

Foreigners CANNOT own land (Constitution, Article 44)
Exception: Condominium ownership (above first floor only, per 2010 Foreign Ownership Law)
Alternative: Long-term lease (up to 50 years, renewable)
Alternative: Nominee structure (consult attorney - significant risks)

🇻🇳 Vietnam

Foreigners CAN own apartments (Housing Law 2014, Law 65/2014/QH13)
Restrictions: 50-year ownership term (renewable), 30% cap per building, 250 units per ward
Foreigners CANNOT own land (land-use rights only, through Vietnamese entity)
Requirements: Valid visa/residence permit at time of purchase

14.2 Your Responsibilities

By using this Platform, you acknowledge and agree:

Propasia does NOT guarantee that any property listed is legally available for foreign purchase
Propasia does NOT verify ownership structures, legal compliance, or investment schemes
You MUST conduct independent due diligence with qualified local attorneys before any transaction
You MUST verify current laws as regulations change frequently
You assume all risk for investment decisions made based on Platform information
Propasia is NOT liable for any losses arising from foreign ownership restrictions

14.3 AI-Generated Content Disclaimer

Some property descriptions, market analyses, and recommendations on this Platform may be generated or enhanced by artificial intelligence (AI) systems.

You acknowledge:

AI-generated content may contain errors, inaccuracies, or outdated information
AI cannot provide legal, tax, or investment advice
Property valuations and market predictions are estimates only, not guarantees
You must independently verify all material information before making decisions
Propasia makes no warranty regarding the accuracy of AI-generated content